Refund Policy

Donations are not refundable as per our Terms and Conditions.

If you have any questions related to your donation , please call 020 7594 2158 or alternatively send an email to with the subject ‘Donation’ and include your name and address and the amount of the queried donation.  If you prefer, you can also contact us by post, writing to Genesis Research Trust, Hammersmith Hospital, Du Cane Road, London, W12 0NN

If you become aware that your card has been used fraudulently, please contact your card provider.